Help Centre

Help Centre

Have a question about Greener? We can help!

Greener Guides


Get started guide

Guide for getting started with Greener

First of all, fantastic! Going green is really important for your business, but we know it can be difficult to know where to start. We built Greener to help make it easier for business owners to add sustainability into their operations. We do this by matching...

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How does it work?

How Greener works, and why it is effective

The Greener team has spent years exploring how to help make sustainability easier for small businesses. We've researched a wide range of solutions;  from carbon offsetting, to consulting, to environmental analytics...

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What is Vetting?

Vetting, verification, and what it all means

It is difficult to ensure the legitimacy of suppliers and their sustainability claims. Our vetting process is designed to verify the legitimacy and credentials of Greener users. This process involves 4 main steps...

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Profile set up guide

How to set up and make the most of your profile

Your Greener profile is a really useful tool for a number of reasons. First, it allows you to share a lot more information about your company; things that our matchmaking don't necessarily cover. Additionally, it lets you...

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Invite a Friend

Help spread the word about Greener, and earn great rewards

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FAQ


Getting started

  • How do I sign up for Greener?

    To sign up for Greener:

     

    1. Visit the sign up page. 
    2. Enter your details in the Join us! box
    3. Tick the box to accept our Terms & Conditions and Privacy Policy.
    4. Click on the Get Started button. 

    If you sign up with email, make sure you enter your email address correctly and choose an email address that only you can access. If you log out and forget your password, you'll need to be able to access your email to get back into your Greener account.

  • How do I log in and out of my Greener account?

    To sign in:


    1. If you already have an account on Greener, you can sign in from the log in page.
    2. Enter the email address that's registered to your Greener account and your password.
    3. Click Sign In.

    To sign out:


    1. Click on Log out at top of your any page on Greener.
  • What can I do if I forgot my Greener password?

    You can reset your password on the log in page.


    1. Click on Reset it.

    2. Enter an email address you have on your account.

    3. Follow the instructions in the email that we send to you.

  • What can I do if I did not receive any confirmation instructions after signing up?

    If you did not receive any confirmation instructions, you can request to have them resent by clicking Send again on the log in page. 

Manage your account

  • Where can I find my Greener account settings?

    To find your account settings: 


    1. Visit your account settings page.

    OR


    1. Click on your name at the top right of any Greener page. 

    OR


    1. 1. Click the on Company profile at the top of any Greener page.
    2. Click the Edit profile button on the top right of your profile.
    3. Scroll to the bottom of the page and click on the Change your account settings button.
  • How do I change my account email address?

    You can change the email address associated with your Greener account in your account settings. Make sure you save your changes.

  • How do I change my password?

    You can change your Greener account password in your account settings. Make sure you save your changes.

  • I lost access to my email address, so I can't change my password. What should I do?

    As with many online services, you must have an active email address in order to create an Greener account. Greener also requires that you have access to this email address to change your account password. This security procedure allows us to protect your account against unauthorised access. If you've lost the password to the email address associated with your Greener account, we cannot help you regain account access. 

  • How do I change the name associated with my account?

    You can change the name associated with your Greener account in your account settings. Make sure you save your changes. 

  • Can I delete my Greener account?

    Yes. You can delete your Greener account in your account settings.

  • Can I hide my Greener account instead of deleting it? Can I temporarily disable my Greener account intead of hiding it?

    Yes. You can hide your Greener account if you do not want to delete it. 


    To hide your account: 


    1. Go to your edit profile page.
    2. Scroll to the Profile settings section at the bottom of the page.
    3. Select Hide profile.
    4. Click Save.

    Your profile will not be visible to anyone and you will not be included in any matching.


    To unhide your account: 


    1. Go to your edit profile page.
    2. Scroll to the Profile settings section at the bottom of the page.
    3. Select Everyone on the internet or Members only.
    4. Click Save.

Privacy, Safety, and Security

  • Can I report a user account?

    Yes. If you believe there is a valid reason why you can report the user account to us. 


    To report a user account: 


    1. Go on the user account's profile page.
    2. Click on the Report company button at the bottom of the profile .
    3. In the pop-up let us know the reason for the report.
    4. Click on Send report.

    Once we receive your report we will look into the issue and respond accordingly.

  • What are cookies? Do I need to enable cookies in my browser?

    A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites. 


    You need to enable cookies on your browser to have the best experience while using Greener. 


    If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on the log out button at the top of the page.


    For more information about how we use cookies, see privacy policy.

  • Can I change my cookie settings?

    Of course, on any greener.io pages there will be a green imprint button in the lower left corner of the screen. 


    Pressing on this box will open the cookies management interfact, where you can change your settings.

Pricing

  • Is Greener free to use?

    Yes! Greener is currently completely free to use. However, in the future paid versions of the platform will be available. 


    This pricing will be shaped by in-depth discussions with our users.

  • Will Greener always be free to use?

    There will always be a free version of Greener. 

Any other questions? Get in touch!


FAQ Form

Thank you for contacting us, our team will  get back to you as soon as possible with a solution! :)

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